The Relationship Between Employee Happiness and Emotional Labor and Job Performance

Abstract

It is one of the most important approaches accepted today that the employees are the most important intermediary element that reflects the showcase of the institution they work for. Here, the talents of the employees, their sense of belonging to their jobs, and the high level of performance they have displayed in the part of the work that leads to the end of the work also mean that the feeling of happiness they feel at work is met at the same time. The sample of the study is merchandising employees serving in the retail sector in Istanbul. The questionnaire method was used to collect data. In the light of the data obtained, the research model hypotheses were used with the AMOS program and the Structural Equation Model (SEM). According to the research findings, it has been determined that happiness at work has a mediating role in the relationship between emotional labor and job performance. The findings are thought to be a light to the literature and interested researchers.